Privacy Policy
Privacy Policy
At Excellar Survey. (“Excellar,” “we,” “us,” or “our”), we are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services. By using our website or services, you consent to the practices described in this Privacy Policy.
Why we collect any Personal Information:
On certain areas of its official website, Excellar Survey asks you to provide certain personal information so that we are able to fulfil your request for information about our services and also allow you to interact with us or become our panel member. The information may also be used to facilitate processing of your career-related inquiries.
INFORMATION COLLECTION
We may collect the following types of personal information:
Contact Information: This includes your name, email address, phone numbers, and other contact details that you voluntarily provide to us when you register, subscribe to our newsletters, or contact us through our website.
Demographic Information: We may collect demographic details such as age, gender, and location.
Survey Responses: When you participate in our research surveys, we collect the information and responses you provide.
Website Usage Information: We may gather information about your interactions with our website, such as your IP address, browser type, referring/exit pages, and operating system, for analytical and statistical purposes.
Personal Information from Client Engagements:
Excellar Survey provides professional market research services to its worldwide clients. Excellar Survey’s clients may send Personal Information to it for processing on their behalf as part of the consulting services they have purchased from us. For example, Excellar Survey may receive Personal Information such as name, residential address, email address, employment information, or financial data. Excellar Survey uses such Personal Information only to perform its market research services for its clients.
In certain events where in a client engagement involves transfer of Personal Information, the relevant clients are responsible for providing appropriate notice to the concerned individuals, including providing them with certain choices with respect to the use or disclosure of their Personal Information, and obtaining any requisite consent beforehand. Excellar Survey handles such Personal Information solely in accordance with its clients’ instructions.
HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
Providing the services you request.
Conducting research and analysing data to enhance our services.
Sending you newsletters, promotional materials, and other communications, but only with your explicit consent. You can opt out at any time.
Customizing and improving your experience on our website.
Responding to your inquiries and providing customer support.
Complying with legal and regulatory requirements.
Disclosure of Personal Information to Third Parties:
Excellar Survey will not disclose, transfer, distribute, sell, or lease your personal information to third parties unless Excellar Survey has your permission or is required to do so by law. Excellar Survey may share such information with its affiliates as necessary to carry out the purposes for which the information was supplied or collected in the first place. Similarly, third party contractors, and/or vendors engaged by Excellar Survey to provide services related to its website may have access to such personal information (these third parties must first agree to maintain the strict confidentiality and restrictions on use & disclosure of such information and provide the same level of data security as provided by Excellar Survey).
INFORMATION SHARING
We do not sell, rent, or share personal information with third parties for their marketing or promotional purposes. However, we may share your information in the following situations:
Service Providers: We may share your information with third-party service providers who assist us in delivering our services. These providers are bound by confidentiality and security obligations.
Legal Obligations: We may disclose your information when required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.
DATA SECURITY
We employ reasonable measures to protect your personal information from unauthorized access, loss, or misuse, including encryption, firewalls, and system monitoring. However, while we strive to protect your data, no method of data transmission or storage is entirely secure.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services not under our control. We are not responsible for the privacy practices or content of such websites. We recommend reviewing their privacy policies before sharing personal information.
DATA RETENTION
We retain personal information only as long as necessary to fulfil its intended purposes or as required by law. Once no longer needed, we securely dispose of it.
CHILDREN’S PRIVACY
Our website and services are not intended for children under 18. If we become aware of personal information collected from a child, we will promptly delete it.
Access to personal information:
Personal information submitted to Excellar Survey under most circumstances is allowed for access by the concerned person/entity to correct any inaccuracies. You can also make a request to update or remove information provided by you by contacting rfq@excellarsurvey.com, and Excellar Survey will make all reasonable and practical efforts to comply with your request, so long as it is consistent with applicable law and professional standards.
Sensitive information:
We request that you not send us, and not disclose any sensitive personal information (e.g., information related to racial or ethnic origin, religion or other beliefs, political opinions, health, trade union membership, etc.) on or through the Site or otherwise.
Retention period:
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.
Changes to this Policy:
Excellar Survey reserves the right to make necessary changes to this Website Privacy Policy from time to time. Excellar Survey will notify changes by posting amendments to the Privacy Policy on this website.
All brand logos featured on our website in the Brands section represent collaborative efforts with our valued clients
CONTACT US
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the provided contact information on our website or at rfq@excellarsurvey.com
We will address your inquiries promptly.
In summary, our Privacy Policy outlines how Excellar Survey collects, uses, and protects personal information, as well as your rights and options regarding your personal information. We take data privacy and security seriously and are committed to ensuring the confidentiality and integrity of the personal information we collect.